Tenant Handbook

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  1. Introduction
    1. Welcome
    2. About Shorenstein
  2. Building Operations
    1. Building Management Office
    2. Building Hours and Access
    3. Holidays
    4. Rental Remittance
  3. Building Services
    1. Conference Center
    2. Deliveries
    3. Elevator Service
    4. HVAC
    5. Janitorial
    6. Mail Service
    7. Maintenance Requests
    8. Parking, EV Charging and Bicycle Parking
    9. Security
    10. Signage and Directory
  4. Emergency Procedures
    1. Emergency Preparedness Resources and Training
    2. Emergency Contacts
    3. Bomb Threat and Suspicious Device
    4. Civil Disturbance
    5. Elevator Malfunction
    6. Fire and Life Safety Systems
    7. Fire Emergency
    8. Fire Prevention
    9. Flooding
    10. Homeland Security
    11. Medical Emergency
    12. Power Failure
    13. SafetyMax
    14. Severe Weather
    15. Threatening Person and Armed Intruder
    16. Toxic Hazards
  5. Policies and Procedures
    1. Air Quality
    2. Animals
    3. Bell or Buzzer System
    4. Bicycles and Motorized Vehicles in the Building
    5. Building Directory
    6. Care of Tenant Space and Building
    7. Change To Building Name and Address
    8. Deliveries
    9. Electrical and Gas Connections
    10. Electrical Capacity
    11. Furnishing Ice, Water, and Towels
    12. General Building Rules and Regulations
    13. Installation of Heavy Articles
    14. Janitorial
    15. Keys and Locks
    16. Landlord's Reservation of Rights
    17. Lost or Stolen Items
    18. Merchandise Sales, Lodging, Cooking, Vending Machines, Sale of Alcohol
    19. Obstructions
    20. Parking and Traffic Regulations
    21. Quiet Enjoyment
    22. Recycling
    23. Signs, Awnings and Advertising
    24. Smoking
    25. Soliciting and Peddling
    26. Special Work and Service Requests
    27. Telephone Service
    28. Tenant and Visitor Access
  6. Insurance Requirements
  7. Moving Procedures
  8. Move-In Rules and Regulations
  9. Tenant Alterations and Construction

Maintenance Requests

Bank of America Plaza utilizes Angus Anywhere Tenant Service Request. The Tenant Services Portal, a web enabled service management solution that allows tenants to enter service requests, view real-time tracking of the request, and view and download detailed billing information. Please contact the Building Management Office to learn how to become an Angus user for your organization.

TENANT SERVICES

BE PREPARED

EMERGENCY PREPAREDNESS

We invite you to learn how to implement your own emergency preparedness plans by using the resources from our PREP website.

LIFE SAFETY & SECURITY

Become familiar with the life safety information specific to your building and location. Sign in to Building Safety Solutions to view the multimedia presentation that will help you in a crisis event.

SAFETYMAX

Purchase first aid supplies and emergency provisions and sign up for CPR, FA, AED training on our custom order site with corporate pricing, product guidelines, and other tools.